Now Hiring - Customer Account Specialist in Woonsocket, RI

Masis Staffing Solutions is currently seeking a 1st Shift Customer Account Specialist and is for one of our great clients located in Hopkinton, MA area.

Masis Staffing is willing to hire the right candidates for this temp-hire positions. If you are interested, please apply now and we will contact you on the next business day to get you started with your onboard process!

Why work with Masis Staffing you ask??

Here at Masis Staffing, we strongly believe in core values always making sure to listen, be there for each other and always honoring our commitments!

Position: Customer Account Specialist

Pay rates: To be discussed based on experience.

CUSTOMER ACCOUNT SPECIALIST

The successful candidate, working as part of a team, will support customers’ needs as follows.

Responsibilities include:

• Act as the customers’ liaison, responsible for all customer inquiries, quotations, and order processing assuring delivery in accordance with customer requirements and manufacturing capabilities.
• Review customer contracts to assure order requirements are fulfilled.
• Interface with all functional groups and field sales to proactively monitor customer delivery. Work closely with planners to ensure on-time delivery.
• Provide customers with product and pricing information, including preparation of quotes.
• Maintain accurate information using ERP, EDI, E-Commerce, and other business systems in support of customer service activities.
• Monitor customer websites to obtain supplier scorecard information and product demand.
• Proactively investigate and resolve customer problems and complaints.
• Keep operations team, Market Managers, and Customer Service Manager informed of issues that may need further assistance for resolution.
• Act as backup for other team members.
• Represent Company at customer visits.

Requirements include:

• AS degree or equivalent; BS/BA in a technical or business field highly desired
• Defense or related industry experience would also be a plus
• 3-5 years’ customer service, inside sales, or related experience, ideally in a manufacturing environment
• Excellent communication, judgment, and influence skills via phone, email, written, and face-to-face.
• Polished customer service and presentation skills
• Well organized, detail-oriented, and capable of handling multiple tasks simultaneously
• Experienced with a computerized ERP system/EDI/Internet
• Ability to work and problem solve in a team environment
• U.S. Citizenship or Permanent Residency Required

Competitive compensation and benefits package offered.

Anyone with experience, both mid and high-level candidates are welcome to apply!

Call the office to speak to one of our talented recruiters today, so we can get you onboard tomorrow.

Where To Apply?

Masis Staffing Solutions

(401) [please apply online]

101 Main Street

Woonsocket, RI 02895

Job Type: Full-time

Pay: From $19.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Referral program

Experience level:

• 1 year
• 3 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: One location